Frequently asked question

There are a few certain scenarios where returns are not allowed: Return request is made out of the specified time frame of 3 days from receiving your order. Product is used, damaged, or is not in the same condition as received. In case you ordered a product and requested a return, the delivery and return shipping fees will be charged to the customer if it is found to be damaged. Product is not sealed. Missing items from the package including labels and original packaging accessories. Please check our return conditions for more details.

If you have paid by card, we will initiate a refund to your bank account if the return request is approved and was made within 3 days from the order delivery date. The credit may take time to reflect in your statement, depending on your card issuer's policies. You will be responsible for the delivery fees while the return shipping will be free of charge.

Return requests should be made within 3 days from the order delivery date Items should not be used or damaged and should be returned in the same condition you received them and in the original box and/or packaging intact. Delivery and return shipping fees will be charged to the customer if the items are found to be damaged No missing items from the package received including labels, price tags, original packaging accessories, manuals, cables, and all other freebies or items originally included with the products Items should not be tampered, customized, or altered in any way and should not have missing or unreadable serial number labels, manufacturer model or part number labels, and/or warranty labels Defective Items covered under warranty cannot be refunded. They can only be fixed or replaced.

Items ordered on our website can be shipped all over Lebanon and all over the world.

In the shopping cart, you will receive an Estimated Delivery Date. Some areas may take longer due to the frequency of deliveries. Our system calculates this estimated date considering the total amount of time to process your order including packaging, transit time to the delivery provider, and transit time to the delivery address. Deliveries will be made between 8 am and 10 pm on the delivery day you select. Our delivery center will contact you prior to the scheduled delivery and will provide you with an approximate time window. Delivery estimate times Beirut Region from 1 to 2 days South Region from 1 to 2 days North Region from 2 to 4 days Bekaa Region from 2 to 5 days

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

Yes you can. But you must separate the invoices with different shipping info if you want to send each to a different place.

Yes you can, we can provide you with the nearest office address.

To reset your password, simply select “Forgot password” from the login page and enter the email address that you already used to register. We will send you an email request to reset your password.

Click on person emoji in the top right of page, then click on sign up button.

To create a new account, please click the person emoji in the upper right corner of any page then click sign up.

A wishlist is a place where all your favourite items can be saved, whether for later viewing or buying, or items you want to keep an eye on for future promotions or sales. To create a Wish List, go to the page of a product you’ve had your eye on and look for the “Add to Wish List”. Once you spot it, just click on it and that product will be automatically added to your wish list.

We are committed to providing our customers with products and services of the highest quality. If you find that the item you have purchased from us does not suit your needs or has a manufacturer defect, you have the option of returning it to us within 3 days from the order delivery date, in its original packaging.